Welcome, I'm Andrew Graham

Client: DISH (Boost Mobile) & DTE

• Performed end-to-end manual testing for Boost Mobile's device purchase workflow, validating unique features such as plan selection, add-ons, eligibility checks, promotions, and checkout logic.
• Worked closely with developers, product owners, and business stakeholders to clarify requirements and ensure accurate implementation of new features.
• Supported daily QA activities by assisting team members with scenario clarification, environment issues, and test execution questions.
• Coordinated testing tasks across multiple Boost Mobile initiatives to maintain alignment with project timelines and environment availability.
• Conducted root cause analysis on recurring issues and provided recommendations to improve testing processes and reduce defect recurrence.
• Participated in client engagement meetings to review testing progress, discuss risks, and align on release expectations.
• Facilitated internal QA team meetings to track progress, address blockers, and maintain consistent communication across onshore and offshore testers.
• Designed and executed detailed test scenarios for new Boost Mobile features, including device financing flows, promotional logic, and account-level rules.
• Gathered and organized UAT feedback to ensure new features met business requirements and user expectations.
• Created and maintained comprehensive test cases reflecting evolving Boost Mobile requirements and feature updates.
• Performed targeted functional and feature-level testing to validate new capabilities prior to broader regression cycles.
• Executed manual testing for DTE Energy's updated merchant fee messaging, validating accuracy and consistency across multiple customer-facing pages during the final month of the engagement.

Client: Ford Motor Company

• Led recurring defect review meetings with Ford's global digital teams, facilitating triage discussions to determine severity, priority, and development ownership.
• Oversaw the full defect lifecycle for Ford's brand and vehicle page experiences, coordinating remediation efforts across onshore and offshore development groups.
• Managed communication around high-impact issues, providing clear updates and expectation setting to Ford stakeholders across multiple regions.
• Executed regression, functional, integration, and UAT cycles to validate new features and releases across Ford's multi-template site architecture.
• Trained onshore and offshore QA resources on Ford-specific workflows, tools, and quality standards to ensure consistent execution.
• Created and maintained detailed test cases aligned with Ford's evolving requirements, content structures, and component libraries.
• Assigned daily tasks and testing priorities to the QA team, ensuring efficient coverage of Ford's large-scale page ecosystem.

Client: Ford Motor Company

• Performed comprehensive manual testing for Ford's digital brand ecosystem, including home pages, landing pages, vehicle model pages, and related child pages.
• Reported, tracked, and validated defects across hundreds of unique page variations, ensuring accuracy, functionality, and consistency prior to release.
• Executed functional, regression, UI, and content-focused test cycles to verify site behavior, visual consistency, and overall user experience quality.